Refund Policy

Refunds

All sales are final and no refund will be issued.

‍

NuevoTuReturn Policy for Prescription Medications



Effective Date: 02/20/2025


This Return Policy is established in strict compliance with all applicable federal and state laws and regulations governing the dispensing, handling, and return of prescription medications. By purchasing prescription medications from NuevoTu, the patient acknowledges and agrees to the terms and conditions outlined in this policy.

‍

Non-Returnable Prescription Medications



In accordance with the U.S. Food and Drug Administration (FDA) policy on drug returns and reprocessing (21 CFR § 205.50), NuevoTu does not accept returns or issue refunds for prescription medications once they have been dispensed and delivered to the patient. This policy is in place to protect patient safety, maintain medication integrity, and ensure compliance with federal and state regulatory requirements.

‍

Per the FDA's guidelines on returned drugs, prescription medications cannot be returned once they have left the control of the dispensing pharmacy because such returns may introduce contamination, improper storage conditions, or potential tampering.

‍

Patients are strongly encouraged to review their prescriptions carefully before dispensing and shipment to ensure order accuracy. Any concerns must be reported to NuevoTu’s customer service team prior to dispensing.

‍

Exceptions to the Return Policy



While NuevoTu cannot accept medication returns, we are committed to working with every patient to resolve any issues in a timely manner, as patient satisfaction is our top priority. Exceptions may be considered under the following circumstances:

1. Dispensing Errors

If an error occurs due to NuevoTu or its affiliated dispensing pharmacy—such as the incorrect medication, dosage, or labeling—patients may be eligible for a resolution.

‍

The patient must notify NuevoTu within seven (7) calendar days of receiving the incorrect medication.


The patient must provide supporting documentation, including:


Photographs of the received medication, including packaging and labeling.


Proof of purchase.


Any relevant correspondence regarding the prescription.


Upon verification of the error, NuevoTu will coordinate with the dispensing pharmacy to correct the issue. Possible resolutions include:


Replacement of the medication with the correct prescription.


Correction of labeling discrepancies.


Other remedial actions as deemed appropriate under federal and state regulations.

2. Damaged or Compromised Shipments

If a prescription medication arrives damaged or compromised in transit:

‍

The patient must report the issue within seventy-two (72) hours of delivery.


The report must include:


A detailed description of the damage or suspected compromise.


NuevoTu is not responsible for medication mishandling, improper storage, or non-compliance with prescribed usage once a medication has been dispensed and delivered.
Resolution Process and Contact Information
At NuevoTu, we prioritize patient satisfaction and are committed to resolving any issues as quickly as possible. If you experience a problem related to a dispensing error or damaged shipment, please contact us within the required timeframes so we can assist you promptly.

Clear photographic evidence of the outer packaging, medication container, and contents.


Any additional requested documentation.


NuevoTu will investigate the claim in collaboration with the dispensing pharmacy and shipping provider. If the claim is substantiated, we will determine the most appropriate resolution, which may include medication replacement or another corrective action as permitted by law.


Legal Compliance and Patient Responsibilities
This Return Policy is developed in compliance with:

U.S. Food and Drug Administration (FDA) regulations, including 21 CFR § 205.50 governing the return and redistribution of prescription medications.
State Board of Pharmacy requirements on safe medication handling and patient protection.
Drug Enforcement Administration (DEA) regulations (if applicable).

Patient Responsibilities:

Patients must ensure that all personal and prescription details are accurate before placing an order.


Medications must be stored and handled in accordance with the prescribing healthcare provider’s instructions and manufacturer guidelines.


NuevoTu is not responsible for medication mishandling, improper storage, or non-compliance with prescribed usage once a medication has been dispensed and delivered.


Resolution Process and Contact Information


At NuevoTu, we prioritize patient satisfaction and are committed to resolving any issues as quickly as possible. If you experience a problem related to a dispensing error or damaged shipment, please contact us within the required timeframes so we can assist you promptly.

‍

Customer Support Email: help@NuevoTu.com

‍

All resolution requests must include the required documentation and be submitted within the specified deadlines. Failure to provide sufficient evidence or timely notification may result in the denial of a request.

‍

By purchasing prescription medications from NuevoTu, the patient acknowledges, understands, and agrees to the terms of this legally binding Return Policy.

‍